Medical Transportation FAQs — Dallas & Fort Worth
Answers to the questions we hear most often from passengers and caregivers across DFW.
What is non emergency medical transportation?+
Non emergency medical transportation (NEMT) is scheduled, non-urgent transportation for people traveling to medical appointments and other essential destinations. It is not an ambulance service.
Do you offer non emergency medical transportation in Dallas?+
Yes. AMTS LLC provides non emergency medical transportation in Dallas and throughout Dallas County, including Irving, Garland, Mesquite, and Richardson.
Do you provide medical transportation services in Fort Worth?+
Yes. We provide medical transportation services in Fort Worth and across Tarrant County, including Arlington, Hurst, Euless, Bedford, and Mansfield.
Who can use AMTS LLC?+
Patients, seniors, family members, caregivers, healthcare providers, and case managers can request transportation on a passenger's behalf.
What types of appointments can you travel to?+
Routine medical visits, specialist appointments, dialysis and therapy sessions, hospital and clinic visits, and other essential destinations arranged in advance.
Do you provide round trip transportation?+
Round trips can be arranged when you request your ride. Let us know your appointment window so we can plan the return pickup.
How far in advance should transportation be booked?+
We recommend booking as early as possible so we can align schedules with your appointment. Contact our team to check availability for your date.
What information is needed to request transportation?+
Passenger name and phone number, pickup address, destination, appointment date and time, whether a return trip is needed, and any mobility requirements.
Do you provide wheelchair transportation?+
Please contact our team to confirm whether wheelchair transportation is available for your specific trip.
Do you accept insurance or Medicaid?+
Coverage varies. Please contact our team to discuss payment options for your trip.